Welcome to Fantasy Room Designs, where we bring Disney magic to your doorstep! Below you’ll find all the details about our shipping and return policies to ensure your shopping experience is as enchanting as our products.

Shipping Information

We ship Disney magic worldwide (excluding some parts of Asia and remote locations). Here’s what you need to know:

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Please note: Delivery times are estimates and may vary depending on your location and customs processing.

Returns & Exchanges

At Fantasy Room Designs, we want every Disney purchase to be as magical as our products. If your item didn’t quite meet your fairy tale expectations, we’re here to help make it right!

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order.

To be eligible for a return:

  • Item must be unused, in its original packaging, and in the same condition you received it
  • Item must include all original tags and accessories
  • Proof of purchase is required

Non-Returnable Items

To preserve the magic for all our guests, certain items cannot be returned:

  • Autograph Books (due to personalization possibilities)
  • Cookie Jars & More (for hygiene reasons)
  • Dishes and Mugs (unless damaged in transit)
  • Coloring Books that show signs of use
  • Any items marked as “Final Sale”

How to Initiate a Return or Exchange

Step 1: Contact Us

Email our customer service team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Use this email template for faster processing:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Fantasy Room Designs Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return: [Product Name(s)]
Reason: [Please specify]
I would prefer: [Refund/Exchange for (specify product if exchanging)]

Please let me know the next steps.

Thank you,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 2 business days with return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.

Step 3: Ship Your Return

Once approved, please ship your return to:

Fantasy Room Designs Returns
4628 Alfred Drive
Queens, US 11413

Include your RMA number clearly on the package. We recommend using a trackable shipping method as we cannot be responsible for lost returns.

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error

Note: Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.

Exchanges

  • We’ll ship your replacement item once we receive your return
  • If the exchange item is more expensive, you’ll be charged the difference
  • If the exchange item costs less, we’ll refund the difference

Damaged or Incorrect Items

If your Disney treasure arrived damaged or incorrect, please contact us immediately at [email protected] with photos of the item and packaging. We’ll arrange for a replacement or refund at no additional cost to you.

International Returns

For our international customers:

  • You are responsible for return shipping costs
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Questions?

Our customer service team is happy to help with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

Thank you for shopping at Fantasy Room Designs – where every day is a Disney day!